Mornington Village Privacy Policy 2021

1. Privacy Commitment

RetPro Management Pty Ltd ACN 155 736 771 acting as agent for and on behalf of Mornington Village Shopping Centre Ltd ABN 40 188 767 362  (as The Trustee for D & D Family Trust No.2 & Others) (Owner) ABN 40 188 767 362, in relation to the property known as Mornington Village, at 241 Main Street, Mornington, Victoria, is committed to managing your personal information openly and transparently and to protect your personal information.  We aim to take all necessary measures to fulfil this commitment, including to, as appropriate:

  • comply with the Australian Privacy Principles (“APPs”).
  • ensure that we manage your personal information openly and transparently.
  • only collect personal information from you that we need in order to offer you the best possible service and customer experience.
  • tell you how we might use your personal information.
  • let you know if we need to disclose your personal information to anyone else (including anyone overseas) and if so, in what circumstances this might occur.
  • keep your personal information secure.
  • promptly respond to any request by you not to receive direct marketing material from us.
  • make sure your personal information is kept accurate and up to date and to properly dispose of any personal information which is no longer required by us; and
  • ensure that you can access and correct your personal information.

2. About this Policy

This policy is intended to explain clearly and in plain language some of the key processes and procedures that we have implemented to manage your personal information, to protect your privacy and to comply with the Privacy Act 1988, including the Australian Privacy Principles.

References to “our”, “us” and “we” in this policy are references to RetPro Management Pty Ltd acting as agent for and on behalf of Mornington Village Shopping Centre. (“Website”) is owned by the Mornington Village Shopping Centre Trust and administered by RetPro Management Pty Ltd acting as agent for and on behalf of the Mornington Village Shopping Centre Trust. This policy gives a broad overview of our policies in relation to privacy but if you require further information, you are welcome to contact us or to read any of the privacy statements or notices that will be issued to you as and when personal information is collected.

You must read this privacy policy before providing us with any personal information or using the Website. By providing us with your personal information and using the Website, you are confirming your agreement to the policies and procedures described in this privacy policy.

3. Purposes for which personal information is collected, held, used and disclosed

We collect personal information to enable us to provide to you the best possible service and customer experience.

Depending on the exact nature of our relationship with you, we may request that you provide some or all the following information:

  • information that we may require to initially identify you, including your name, home address and your date of birth.
  • information that we can use to contact you, including your telephone number, mobile number, email address, work address, mailing address.
  • information we may require confirming your identity, including your driver’s licence number
  • information about your transactions and interactions with us and the Mornington Village Shopping Centre.

It would be very unusual for us to need to collect all or even most of the above information from you however the information we collect will depend on the specific service or services that we are providing to you.

The Act places restrictions on us collecting sensitive information about you (which includes information about your health, religion, political views, ethnicity, criminal records and sexual preferences).  Generally, we will not collect this type of information, however we may need to collect some sensitive information (with your consent or as otherwise authorised by law) in some circumstances such as if you are applying for a job with us or are involved in an accident at Mornington Village Shopping Centre.

Apart from the above instances, we may also use and disclose your personal information with your consent and as otherwise required or permitted by law.

4. Sensitive Information

We generally only collect ‘sensitive information’ with your consent.  We will assume that you have consented to us collecting all information which is provided to us by you for use in accordance with this Privacy Policy, including any ‘sensitive information’, unless you tell us otherwise at the time you provide it to us.  There is no obligation for you to provide us with any of your personal information but if you choose not to provide us with your personal information, we may not be able to provide the information, goods or services that you require.

Usually, the main reason that we will need to collect your personal information will be relating to a service that we are providing to you or are about to provide to you and for contacting you in relation to those services.  Our main services include the sale, rental and delivery of goods; providing a forum for product and service reviews and feedback; providing information and responding to queries in relation to our goods and services; facilitating competitions; facilitating online chat; coordinating the provision of credit; processing of warranties and coordinating the installation of goods.

We may also use your personal information for other reasons, including:

  • to contact you in relation to an event, special offer or product that you might be interested in.
  • preventing fraud and other criminal activities.
  • to assist us to run our business and to improve our services and performance, including staff training, accounting, risk management, record keeping, archiving, systems development, developing new products and services and undertaking planning, research and statistical analysis; and
  • to comply with our legal obligations.

5. Storage and security of your personal information

We may hold your personal information in electronic formats or in hard copy.  We take reasonable steps to securely store your personal information to ensure it is protected from unauthorized access, modification and disclosure, and from other types of misuse, interference and loss.
We may collect your personal information:

  • directly from you, either in person or over the phone (including via call recordings).
  • when you place enter a competition via the Website.
  • when you interact with the Website.
  • from video surveillance conducted at Mornington Village Shopping Centre; or
  • from other sources.

Your personal information will not be collected if you are only browsing the website, but we do use cookies to better tailor our information and services to meet your needs. Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server’s IP address, the pages you access, and the information downloaded by you.

Our Website may use Google services such as Google Analytics from time to time. For more about how Google collects and processes data, please see Google’s privacy policy and their information at

The transfer of data over the Internet is inherently insecure.  We cannot guarantee the security, during transmission, of any personal information provided to us via our website at Please bear this in mind when transmitting information by this means to us.

From time to time- we may receive personal information about you that we have not requested or taken steps to come to know. In these circumstances, we will only hold onto such information where the information is necessary in our dealings with you. If we determine the information is not necessary to our relationship with you, we will then take steps to de-identify or destroy the information as soon as practical. Any determination as to whether or not the information is required to be retained by us will be made within a reasonable period after the information is received by us. Any information requested but is subsequently retained by us will be subject to the procedures and requirements set out in the privacy policy.

6. Access and correction of your personal information

You may lodge a request to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading, in which case please contact our Centre Management Team via the contact details shown on website Contact Us field.

You represent and warrant to us that where you provide personal information to us about another person:

  • you are authorised to provide that information to us.
  • you have obtained the express consent of the individual to disclose their personal information to us for its relevant use, including for use in our business and to provide our services.
  • you have informed that person about the contents of this privacy policy including who we are, how we use and disclose personal information, and that they can gain access to, and correct, that information.

7. Mornington Village website

Our website at uses cookies. We do not use the information stored in those cookies to collect information about you or your computer.  The cookies are used for statistical purposes and to assist with your use of the website. We may also collect click-stream data when you use the website, such as the date and time of your visit, the pages you accessed, your IP address, the type of browser and operating system you are using and the websites you come from and move to.  This information is collected for statistical purposes to assist us to find out how our website is used and navigated and to improve our website.

The Mornington Village website may contain links to third party websites. We are not responsible for the privacy, security or handling of your personal information via those websites.  You should review the privacy policy and terms of use for those websites each time you visit them.

8. Disclosure of your personal information

  • We may use and disclose your personal information for the purposes for which it was collected or a related purpose such as:
  • to facilitate and promote competitions or promotions
  • to consider your request for a product or service
  • to provide additional information to you as requested by you and to respond to your queries about our products.
  • to facilitate your entry into competitions run through the Website.
  • to facilitate online chat.
  • for regulatory reporting and compliance with our legal obligations.
  • to undertake fraud checks, protect against fraud, unlawful activity and misconduct and for related security purposes.
  • to perform administrative and operational tasks (including risk management, systems development and testing, staff training and collecting debts).
  • for use in direct marketing of promotions, products and services that we think might be of interest to you, including to add to a database compiled by us for this purpose.
  • to analyse trends in sales and better understand your needs.
  • to facilitate product reviews and to seek your feedback in relation to particular products, customer satisfaction and our relationship with you and to manage any customer complaints.
  • for use in direct marketing of promotions, products and services that we think might be of interest to you, including to add to a database compiled by us for this purpose.
  • to monitor or improve the quality and standard of service that we provide to you.
  • to consider any concerns or complaints you may raise against us.
  • to notify you of offers that may be of interest to you

By agreeing to accept the terms of this privacy policy or by providing your personal information to us, or both, you are taken to have consented to the use and disclosure of your personal information for the above purposes. 

9. Changes to our Privacy Policy

We reserve the right to amend, modify or replace this Privacy Policy at any time.  You should review our Privacy Policy each time you visit our website or provide us with your personal information.

10. Complaints

If you have a complaint about the way in which we handle your personal information, please contact us on the details listed on the website.  We will confirm receipt of your complaint and set out the time frame we require to investigate your complaint and provide you with a response, which generally, will be within 14 days of receiving your complaint. Where this is not possible, we will contact you within this period to let you know an anticipated time frame.
If your compliant is not satisfactorily resolved, you may apply to the Office of Australian Information Commissioner (“OAIC”) to have the complaint heard and determined.

11. Contact us

If you would like further information about the way we manage your personal information or would like to contact us in relation to any privacy – related concerns, please contact Mornington Village SC via email   or phone 03 5975 5702.
Mornington Village Shopping Centre: 241 Main Street, Mornington, Victoria, 3931


Mornington Village Privacy Policy Version 1. September 2021